FAQ

Who are you and why should I choose your service?
We are a team of computer experts,who provide effective solutions to your unforeseen computer problems,our services includes troubleshooting solutions, consulting and training.You need to be careful while choosing for yourself an efficient support team who would work on your computer effectively solving various computer issues saving a lot of your precious time,And above all, a lot of your hard-earned money can be saved under our different plans that we offer.

Why would I give you access to my computer?

Firstly we can never get a permanent access to your computer.we use a remote control medium which enables us to work on your computer,but you can always disconnect from your end,once you shut down the computer or if the connection between our computers is lost, then the reconnection is only possible after running the software once again on your computer and a numerical set of codes are exchanged between us.and its certainly worth ,because it not only saves your time but can also be a very learning exprience for you since you can monitor every single activity carried out by our technicians.

How long does the average remote support session last? 
Average remote sessions last about an hour – the length of time depends on the state of your computer and the nature of the problem(s). In some cases, follow up appointments may be necessary to ensure proper ongoing function of your system, but our technicians will alert you to the possibility prior to performing any operation that will impact your computer’s operation

Can you get back into my computer after my session is over?

No, not until you log in again and request service. When you log in to Livesupport4pc's secure online support center you are prompted to download a temporary desktop sharing application and supporting tools
that allow us to view and interact with your computer. Once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC. We can no longer see or access your computer.

Is it secure?
Yes. When you log in to our Secure Online Support Center your are initiating a 128 bit encrypted connection between your computer and the technician's computer. In this way, you have set up a unique one to one session that no one else can view or access during the session. That ensures your security and privacy. In addition, you are in control the whole time. Only you can initiate a remote support session and you can end a session by simply closing the support window on your desktop. Further still, you are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems. At any time you can over ride mouse control by simply moving your mouse.

How can Livesupport4pc help me?
Through our 'hands free', remote computer support service, we can:

  • Install home and small office networks (including wireless networks) ensuring security.
  • Fix e-mail and software problems.
  • Fix stand alone printer, scanner and multi functional device.
  • Speed up your computer and increase performance; PC tune ups.
  • Perform standard maintenance, Windows update patches.
  • Install, configure and troubleshoot on new software and hardware.
  • Assist in data back up processes, transferring data from one PC to another.
  • Set up secure wireless networks. (Now on Hold)
  • Fix error messages or frozen screens and much more!
  • Locate and remove viruses and install and configure anti virus software.Locate and remove viruses and install and configure antivirus software.
  • Stop pop ups, remove adware / spyware, and install/configure antivirus software.


Why should I use Remote Support over more traditional methods of computer repair?
By allowing our Technicians direct access to your computer at its resident location, you are saved the frustration of trying to explain your computer’s problem(s) or perform often complicated telephone instructions. When our personnel are able to interact directly with your system, they are better able to quickly and thoroughly diagnose the problem and effect repair, saving you time and money, and better ensuring that the problem is reliably and permanently corrected.
Remote repair also saves us money, enabling us to manage operating costs and keep our rates affordable.

Is it user friendly to use?
It is very user friendly! By allowing our Livesupport4pc remote technician to access your computer using internet they are able to fix your computer directly. All you have to do is simply sit back and watch. Or, you can work on something else while the technician is fixing your computer. Remote computer support is simple, convenient and, best of all, it's 'hands free'. Simply log in to Livesupport4pc.com, let go of the mouse and let us fix your PC!

How much does it cost?
Much less than traditional computer support options! By viewing and interacting with your computer directly through the Internet, we can complete the work in much less time, saving you money. There's no need to schedule an in home visit (costing you a fortune) or taking your computer to a local repair shop (also very expensive).The cost has to be comparatively much lesser for us to survive and succeed in such a highly competitive market otherwise you would never choose Livesupport4pc over your neighbourhood technicians if we have nothing additional to offer you.

What guarantee do you provide for your service?
At Livesupport4pc, our customer's satisfaction is very important to us. We ensure that we provide quality service to our customers so that they can experience "wow" service from us.Every technician here at Livesupport4pc our skilled technicians and engineers are proficient in addressing your computer problems speedily keeping patience and calm becuase they know they will have to deal with various sort of customers out of which some may not necessarily be that technically sound about computers.we strongly believe in adding values to our services which never let our customers feel like strangers.

Do you provide ground support also?

At the moment, we are providing support to computers through Remote Assistance (online support). We are not providing any ground support at this time but we are also considering this in the years to come.

What type of machines do you support?  
We support all Windows computer systems as long as they're able to be connected to the internet!

Do you provide support to old computers?

We troubleshoot older operating system up to Windows 98.we provide support to any computer irrespective of the fact how old it is as long as its compatible with highly advanced technology softwares that we use to diagnose your computer issues which is possible with approximately over 90% of computers.

Can you provide remote support through a dial up connection?
Yes. However, in some cases, customers who have a dial up, mobile wireless or satellite Internet connection may experience longer online support sessions due to limited connection speeds. In addition, older PCs (over 4 yrs) running Windows 98 or Windows ME are less stable and can be more difficult to support through a slower connection. We recommend you talk with a customer support representative when scheduling an appointment. You may also consider an on site appointment when requesting service.

Request a Quote